HR & Engagement Projects
Assessment & Development Centers
Executive Coaching, Team&Systems Coaching
Field Sales & Tele Sales Trainings & Development (Sales Guru Program)
Customer Experience Management Trainings & Development
Leadership Trainings & Development
Call Center Trainings & Development
Competency Based Interview Trainings for Managers
Performance Development Trainings
Medium-Size Enterprise Coaching
Communication & Presentation Trainings
Strenghts & Intrests :
Akgun, spent 16 years in business development, call center development & management, customer loyalty system management, sales managementÂ and coaching. She had a close cooperation with HR Teams in terms of recruitment, AC&DC, training and development projects.
She started her professional life as a Sales Representative in 1998 in Bayindir Life Insurance, which is known as Acibadem Insurance now. In 2003, she started to work for DHL Worldwide Express as a Field Sales Manager, then she took the responsibility of Telesales and Cash Sales Channels. She continued her career in Customer Services as the Contact Center ManagerÂ to transformÂ contact center from a cost center to a profit center with increasing its contribution to the company revenue. She took both contact center management responsibilty and team’s recruitment and development responsibilities.
In 2011 Akgun started to work as the Customer Sevices Development Manager. She continued Cash Sales Channel Manager role too.Â She was responsible ofÂ sales and quality developmentÂ programs, forecasting and staff planning, AC&DC process and training for all customer services teams. She attended sales and communication train-the-trainer program in Bonn.
Akgun had represented DHL Turkey as a board member in Call Centers Association TR for 4 years. She putÂ effort with DHL Customer Services Team to get the Best Call Center Award, Best Recruitment Award, Best Customer Experience Award, Best Telesales Campaign Award in Istanbul Call Center Awards by IMI. DHL Customer Services also got the Best Contact Center Award and Best Customer Services Award in Top Ranking Performers Award by Contact Center World in EEMEA and World Class.
Akgun has a BA Degree from Mimar Sinan University on Urban Planning and MBA Degree from Yeditepe University. She has enhanced her experience by becoming a Co-Active Coach and Organization and Systems Coach. She continued her development with Gestalt Coaching Program, Optimum Balance Model (101) and Gottman Relationship Theraphy (101) programs.
Akgun continues her career in Interaksiyon Consulting as the founder consultant. She belives that every system has its own genuineness so she works with the customers as partners and shares her experience and knowledge withÂ customized solutions.